Device is saying "Wi-Fi not connected". What should I do?
During Setup
If you are experiencing connectivity issues during the setup process, please continue with the setup and connect your device to a Wi-Fi network. Ensure that you are following the setup instructions carefully to establish a proper connection.
After Setup
If connectivity issues occur after the setup process, you should reset the device and reconnect it to your designated 2.4 GHz Wi-Fi network. This can often resolve any lingering connectivity problems and ensure that your device is functioning correctly.
Need Further Assistance?
If you still have issues after following these steps, please don't hesitate to contact our customer care team.
They are available to assist you with any concerns or questions you may have. Our goal is to ensure that your device is working perfectly and that you have a seamless experience. Reach out to us for support, and we'll be happy to help!
How can I ensure my Wi-Fi network is on a compatible 2.4 GHz band?
Ensure smooth connectivity by following our guide on setting up your Wi-Fi network to operate on the compatible 2.4 GHz band.
Update Wi-Fi Settings
Keep your device connected by updating its Wi-Fi settings whenever you change your network details.
How do I connect my device to the Wi-Fi network and ensure compatibility with my router?
Connect your device seamlessly to your Wi-Fi network by ensuring compatibility with your router using our helpful tips.